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Customers

Opportunities and challenges

Consumers’ awareness of the scarcity of natural resources and their sense of social responsibility are increasing, putting pressure on brand owners to focus more on environmental and social responsibility throughout supply chains. Combined with new legislation, this is also driving Stora Enso’s customers to use renewable and recyclable raw materials to create more sustainable products.

In the long run, the world is looking to replace fossil-based materials with renewable alternatives. Stora Enso’s various fibre-based products, including future bio-based chemicals, are well-positioned to respond to these demands.

Our policies

The Stora Enso Code of Conduct constitutes a single set of values, expectations, and ambitions related to Stora Enso’s global approach to ethical business practices, environmental values, and human and labour rights. These values are applied wherever Stora Enso operates, and in all dealings with customers.

How we work

Stora Enso develops its expertise in renewable materials to meet customers’ needs through products with high sustainability performance. Stora Enso works actively together with its customers to improve the material efficiency and environmental impact of its products and the related production processes. Stora Enso also regularly measures customer satisfaction.

Stora Enso’s products covered by specific safety regulations include food contact materials, material for toys, packaging for pharmaceuticals, and construction materials. Stora Enso’s in-house product safety and quality control systems cover processes from product development and raw material sourcing all the way to the delivery of the finished products.

Stora Enso’s units producing sensitive packaging materials follow Good Manufacturing Practice, a set of widely recognised guidelines also incorporated into EU regulations. All Consumer Board mills and most Packaging Solutions mills are additionally certified according to recognised hygiene management standards. The units’ ISO 22000, FSSC 22000, and FDA product safety certificates ensure that they apply a systematic approach to food safety issues.

Stora Enso’s experts collect product-specific life cycle inventory data (LCI) for use in life cycle assessments (LCAs), which are in practice mostly conducted by customers or brand owners. The environmental performance of Stora Enso’s paper and consumer board products is reported in line with the voluntary Paper Profile initiative.

More than 90% of Stora Enso’s Paper division’s brands are covered by one or more recognised ecolabels, including the EU Ecolabel, the Nordic Ecolabel, and the Blue Angel (Blauer Engel). Many of Stora Enso’s graphical board brands are also available with the EU Ecolabel. Many Stora Enso products are also sold as FSC or PEFC certified.

Progress

In 2016 Stora Enso’s pellet production and supply chains at Näpi and Imavere sawmills in Estonia and Nebolchi Sawmill in Russia obtained Sustainable Biomass Partnership (SBP™) certifications. SBP certification is used to verify the legal and sustainable sourcing of wood and to track greenhouse gas emissions along the supply chain.

During 2016 Stora Enso issued environmental product declarations (EPD) for one liquid packaging board, one cupstock product, and Cross Laminated Timber (CLT).

By the end of 2016, 26 of Stora Enso’s mills were registered with the Supplier Ethical Data Exchange (Sedex). Sedex gives Stora Enso a platform to share information with customers on the group’s compliance with the Ethical Trading Initiative’s base code and other key sustainability topics through the supply chain. By the end of 2016, all Consumer Board mills were also third-party audited according to the Sedex Members’ Ethical Trading Audit (SMETA) guidelines which sets standards on labour, health and safety, business ethics, and the environment, while also facilitating reporting and auditing.

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